Student Grievance Procedures for Non-Disciplinary Issues
I. Students who think they have received unfair or improper treatment should address the concern informally through discussion with the faculty member, staff member, or administrator involved. In certain situations, however, students may feel more comfortable in first discussing the problem with one of the Student Development counselors or a member of the COA faculty and staff who is not involved in the concern. This initial discussion should be to determine the best approach to solve the concern at the lowest level.
II. If this discussion does not resolve the student’s concern, the student should discuss the matter with the immediate supervisor of the faculty, staff, or administrator involved.
III. If the matter is not resolved with the immediate supervisor of the employee involved, the student may appeal through the employee’s supervising administrators in succession until a satisfactory resolution is obtained. For programs with strict attendance policies, the department chair will expedite this process.
IV. A student who is not satisfied with the resolution may submit a grievance in writing to the appropriate Vice President or designee who supervises the faculty or staff involved. This written grievance must be submitted no later than ten college working days after the alleged incident occurred except in unusual circumstances with the permission of the appropriate Vice President or designee. For programs with strict attendance policies, the student must expedite this written appeal. Previous student absences may make it impossible to re-instate a student in a course or program during the semester the incident occurred. The written appeal must be signed and dated by the student and must include the following:
A. A detailed description of the grievance and the facts related to the grievance;
B. Identification of the person, policy, or procedure against whom or what the grievance is filed;
C. An explanation of the steps taken in an effort to resolve the grievance; and
D. A description of the student’s idea of a satisfactory resolution.
The Vice President or designee may uphold the resolution, change the resolution, or determine that the grievance should be heard by the appropriate college committee. A written response will be provided to the student by the Vice President, designee or college committee chair within ten college working days from receipt of the written grievance from the student. The decision of the Vice President, designee or college committee is final except if the student grievance is against an employee supervised directly by the President of the college in which case the decision of the President is final.
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