Through Vital Online, COA offers online business courses.  Each course ranges from 45 minutes to 2 hours. Costs: $45 for each course topic.  Topics include:

Supervision Series  (2 hours each)
•Fundamental Skills of Managing
•Fundamental Skills of Communicating
•Using Positive Discipline
•Delegating Effectively
•Coaching for Improved Performance
•Dealing with Complaints
•Dealing with Conflicts
•Assigning Tasks Effectively
•Preparing for Change
•Developing Performance Standards

Customer Service Series  (1 to 1.5 hours each)
•Delivering Customer Focused Service
•Dealing with Difficult Customer Situations

Telesales and Service Series  (1 hour each)
•Completing the Customer Agreement
•Initiating an Outbound Call
•Making Customer Recommendations
•Negotiating About Money
•The Incoming Sales and Service Call

WorkReady Development Series  (1 to 1.5 hours each)
•Achieving Communication Effectiveness
•Professionalism in the Office
•Performance Excellence Planning
•Diversity Awareness
•Understanding and Using Financial Data

Sales Series 
(1 to 1.5 hours each)
•Coaching the Consultative Sales Process
•Managing Sales Obstacles
•Planning Effective Sales Calls
•Value-Added Selling
•Sharpening Your Active Listening Skills

Vital Learning ’s award-winning classroom content is user friendly and interactive.

Call COA's Small Business Center today to find out more information about the VITAL On-Line Courses.
252-335-0821, ext. 2370.