Frequently Asked Questions
The College of The Albemarle (COA) marketing team relies on each department to notify us when their respective web pages require content updates.
Visit our Help Desk
and submit a support ticket using the “Marketing” > “Website Request” category type at least five days before you need the changes completed. Requests emailed directly to the Web Content Manager won’t be addressed without a ticket submission. After submission, please monitor your email for updates.
To see recently updated PDF files, clear your browser’s cache
How to Clear the Cache
Note: To help protect your privacy and keep your device running quicker (especially if you’re using a shared or public computer), it’s important to regularly clear the cache.
- Select the Chrome menu in the upper right corner
- Select “History”
- Click “Clear browsing data”
- Click the “hamburger” menu and choose “Options”
- Select the “Privacy & Security” panel
- In the “Cookies and Site Data” section, click “Clear Data”
- Select the “Tools” button, point to “Safety” and then select “Delete browsing history”
- Select “Delete”
The alternative solution is to perform a hard reload on the PDF file page.
Revisions and additions to the school directory must be approved and submitted by our Human Resources department. Contact Colleen Woolard at firstname.lastname@example.org.
Updates to curriculum guides must be approved by Renee Shannon. Contact Renee at email@example.com.
The federal government requires college websites to adhere to level AA accessibility as defined by Section 508 of the Rehabilitation Act, which means we aren’t allowed to publish logos, photos or graphics that contain text because screen readers can’t interpret the message. In some cases, we might agree to embed posters submitted in an accessible PDF file format
For details about website accessibility standards, read our statement.
No. COA is required to comply with Section 508 of the Rehabilitation Act, therefore, our PDF files must be accessible. Scanned documents are “flat” like a JPG and cannot be interpreted by screen readers and text-to-speech technologies. To test a PDF file for accessibility, you’ll be able to copy the text to your clipboard.
If you submit a PDF file containing a scan, you’ll be asked to convert the content into text. One option is to use Optical Character Recognition (OCR) software.