Student Complaint Procedures
Unresolved Student Complaints
These instructions are specifically for submitting unresolved complaints to our regional accreditation agency.
North Carolina Community College (NCCC) System
To file a complaint concerning a postsecondary institution offering degree programs in North Carolina, read the complaint policy and print out and complete the NCCC Student Complaint Form (PDF) and submit the complaint to:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Rd
Chapel Hill, NC 27515-2688
For more information, send an email to email@example.com.
Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)
The SACSCOC expects individuals to attempt to resolve complaints against COA through all means available to the complainant, including following the college’s own procedures, before submitting a complaint to the Commission. Therefore, the Commission’s usual practice is to not consider a complaint that is currently in administrative proceedings, institutional proceedings or litigation. However, if there’s substantial, credible evidence that indicates systemic problems with an accredited institution, the Commission may, at its discretion, choose to proceed with the review.
In order to be considered, a formal complaint must be submitted in writing using the Commission’s Complaint Policy and Form. Please mail two signed copies to:
Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Ln
Decatur, Georgia 30033-4097
The Commission will not consider complaints that are:
- Not in writing
- Sent on behalf of another individual or forwarded to the Commission
- Sent anonymously, electronically or through facsimile transmission
Vice President of Student Success and Enrollment Management
COA – Elizabeth City: AE 121
252-335-0821 ext. 2251