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Hospitality & TourismWorkforce Development & Career Readiness

Hospitality Tourism

Hospitality Leadership Certification

College of The Albemarle’s (COA) Workforce Development and Career Readiness (WDCR) offer Hospitality Leadership Certification.

Browse Hospitality Class Schedules

Required Classes

A hospitality/tourism career begins with these essential classes:

Hospitality Customer Service

  • Communication skills
  • Problem solving
  • Teamwork

Basic Computer Skills

  • Data entry
  • Microsoft Word™
  • Keyboarding

Being an Ambassador

  • Getting to know the Outer Banks and the seven-county region
  • Understanding the tourism industry

Career Readiness

  • Prepare for a service career
  • Interviews, resumes and applications

Leadership Management

  • Management leadership skills

Bonus Class

Reservations Specialist

  • Understanding diversity
  • Professional image
  • Handling guests’ complaints
  • Overview of reservation software
  • Tenancy laws
  • Vacation rental act