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Hospitality & TourismWorkforce Development & Career Readiness

Hospitality and Tourism
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College of The Albemarle’s (COA) Workforce Development and Career Readiness (WDCR) at the Roanoke Island Campus offers three certifications for the hospitality and tourism industry: Reservations, Housekeeping and Maintenance.

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How to Earn Your Certification

Testing Requirements

Prospective students may test out of requirements with prior authorization from the WDCR director, class instructor and the successful completion of a competency test as defined by COA. Also accepted will be prior coursework through a college or technical school with appropriate transcript and evidence of program completion as determined by COA.

Required Classes

A hospitality/tourism career begins with these essential classes:

Basic Computer Skills

  • Data Entry
  • Microsoft Word™
  • Keyboarding

Customer Service for the Hospitality Industry

  • Communication Skills
  • Problem Solving
  • Teamwork

Being an Ambassador

  • Getting to Know the Outer Banks
  • Understanding the Tourism Industry

Quality Property Care

  • Safety in the Field
  • Troubleshooting 101 Occupational Safety and Health Administration (OSHA) Safety
  • Recognition, Avoidance, and Prevention of Safety and Health Hazards in the Workplace

…and continues with one of these specialized certifications:

Reservations Certification

  • Understanding Diversity
  • Professional Image
  • Handling Guests’ Complaints
  • Overview of Reservation Software
  • Tenancy Laws
  • Vacation Rental Act

Housekeeping Certification

  • Superior Housekeeping Service
  • Cleaning
  • Dealing with the Unexpected
  • Importance of Company Policies
  • Simple Solutions to Frequent Challenges
  • Linens
  • Bed Bugs and Other Pests

Maintenance Certification

  • Basic Electricity, Carpentry and Plumbing
  • Troubleshooting
  • Introduction to Home Inspection
  • The Essential Toolset
  • WiFi and Cable
  • Making Keys