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Hospitality & Tourism CertificationsWorkforce Development & Career Readiness

Hospitality Tourism

Hospitality and Tourism Program Overview

College of The Albemarle’s (COA) Workforce Development and Career Readiness (WDCR) offers three certifications at COA – Dare for the hospitality and tourism industry: Reservations, Housekeeping and Maintenance.

Browse Class Schedules

How to Earn Your Hospitality and Tourism Certification

Testing Requirements

Prospective students may test out of requirements with prior authorization from the WDCR director, class instructor and the successful completion of a competency test as defined by COA. Also accepted will be prior course work through a college or technical school with appropriate transcript and evidence of program completion as determined by COA.

Required Classes

A hospitality/tourism career begins with these essential classes:

Basic Computer Skills

  • Data Entry
  • Microsoft Word™
  • Keyboarding

Customer Service for the Hospitality Industry

  • Communication Skills
  • Problem Solving
  • Teamwork

Being an Ambassador

  • Getting to Know the Outer Banks
  • Understanding the Tourism Industry

Quality Property Care

  • Safety in the Field
  • Troubleshooting 101 Occupational Safety and Health Administration (OSHA) Safety
  • Recognition, Avoidance, and Prevention of Safety and Health Hazards in the Workplace

…and continues with one of these specialized certifications:

Reservations Certification

  • Understanding Diversity
  • Professional Image
  • Handling Guests’ Complaints
  • Overview of Reservation Software
  • Tenancy Laws
  • Vacation Rental Act

Housekeeping Certification

  • Superior Housekeeping Service
  • Cleaning
  • Dealing with the Unexpected
  • Importance of Company Policies
  • Simple Solutions to Frequent Challenges
  • Linens
  • Bed Bugs and Other Pests

Maintenance Certification

  • Basic Electricity, Carpentry and Plumbing
  • Troubleshooting
  • Introduction to Home Inspection
  • The Essential Toolset
  • WiFi and Cable
  • Making Keys