We’re Here to Help
- If you forgot your password, please visit College of The Albemarle’s (COA) Password Manager to reset it
- If you need help registering for classes or want to speak with your advisor, email advising@albemarle.edu
- If you’re interested in program options, application assistance or other, email admissions@albemarle.edu
- If you have questions about transcripts or graduation, email coa_registrar@albemarle.edu
- If you cannot log into COA’s Help Desk System, email coasupport@albemarle.edu
Frequently Asked Questions
- Reset your password. Make sure your password is reset by visiting COA Password Manager.
- Sign into Google. Go to Google and click the “sign in” button at the top right.
- Type in your full email address.
Example
COA ID Number: 0395012
Student
John A. Smith would have a username of john_smith12
Student email address: john_smith12@my.albemarle.eduEmployee
Alice A. Smith would have a username of alice_smith12
Employee email address: alice_smith12@albemarle.edu
For more information regarding MyCourses and online learning, visit the Distance Education web page.
For more information, submit a Help Desk support ticket.
If you’re still having issues, please contact the Pearson™ help desk (MyLabsPlus is supported through Pearson) at 888-883-1299 or 800-677-6337, available 24 hours per day, seven days per week.
Resources
Other Support Resources
1 Operating Systems
Your computer should be able to support one of the following operating systems:
- Windows 2010
- Windows XP
- Windows Vista
- Windows 7
- Macintosh OS X
2 Hardware
- Random Access Memory (RAM) at or above the recommended amount for the operating system
- A sound card and speakers
- A web cam and microphone (required in some classes)
3 Programs
Your computer should have the following free programs installed to improve your online experience:
- Adobe™ Acrobat Reader
- Adobe Flash Player
- Java 1.4 or higher
4 Browsers
- Internet Explorer™
- Mozilla Firefox
- Google Chrome
- Safari™
5 Productivity Software
Your computer should have the following software installed:
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
COA offers Microsoft Office for free to all students and employees. Please use your COA email account to register your copy. You can install this program on up to five devices. Get your copy at Get Office 365.
For more information, submit a Help Desk support ticket.