Technology FAQ

1 Reset your password.

Make sure your password is reset by visiting support.albemarle.edu/password/.

2 Sign in to Google.

Go to google.com and click the “sign in” button at the top right.

3 Type in your full email address.

Example

COA ID Number: 0395012

Student

John A. Smith would have a username of john_smith12
Student email address: john_smith12@my.albemarle.edu

Employee

Alice A. Smith would have a username of alice_smith12
Employee email address: alice_smith12@albemarle.edu

If you’re a new student at College of The Albemarle (COA), visit our student portal web page to activate your accounts.

Visit our password manager web page.

Once you’ve activated your accounts, return to myCourses and sign in with the same username and password. Due to audit requirements, classes will be visible the first day of classes starting at 12:15 a.m., at which time you’ll be able to view your current semester’s schedule.

If you have any technical difficulties using myCourses, please submit a Help Desk ticket on the support web page. Choose “01: STUDENT–myCourses” as the request type. If your login is not working, or you have technical difficulties activating your accounts or signing in to Gmail, reset your password. If you still experience difficulties with your login, please email coasupport@albemarle.edu. For all other inquiries regarding Distance Education support, email disted@albemarle.edu.If you need face-to-face assistance with navigating myCourses or understanding how to use a particular software application, lab assistants are available at the Elizabeth City Campus Library, and in room 302 in the Continuing Education Building on the Edenton-Chowan Campus. The main Distance Education offices are located at the Elizabeth City Campus on the second floor of B Building.

COA Computer Labs

For more information regarding myCourses and online learning, please visit the Distance Education web page.

Prior to the first day of class, visit our class schedules web page, locate your registered classes and use the “Textbook Info” link to view a list of required textbooks. You can then visit the bookstore to order your books online.

COA offers Microsoft Office for free to all students and employees. Please use your COA email account to register your copy. You can install this program on up to five devices. Get your copy at office.com/getOffice365.

For more information, submit a Help Desk support ticket or email coasupport@albemarle.edu.

Visit gcflearnfree.org. The technology section offers tutorials for basic computing and various operating systems. The Microsoft Office section has tutorials for Word, Access, Excel, PowerPoint and Publisher (Office XP, 2000, 2003, 2007, 2010, 2013). The mobile applications section offers applications to help you learn through your smartphone.

Visit the links below:

Google Chrome™

Mozilla Firefox™

Internet Explorer™

If you’re having an issue with MyLabsPlus, keep in mind that your access code is case sensitive, so be sure to enter letters in the appropriate case. Another common issue arises when purchasing from somewhere other than the bookstore and accidentally getting a MyLabs access code rather than a MyLabsPlus access code (you’ll need to buy the “Plus” version).

If you’re still having issues, please contact the Pearson™ help desk (MyLabsPlus is supported through Pearson) at 888-883-1299 or 800-677-6337, available 24 hours per day, seven days per week.

Resources

Pearson’s student support for MyMathLab

MyCompLab resources

Please visit the Cengage technical support web page or call 866-267-4986.

Other Support Resources

Pearson’s student support for MyMathLab

MyCompLab resources

Visit Upswing for unlimited access to a network of coaches 24 hours per day, seven days per week. You can receive help in writing, mathematics, reading, science, business, Spanish, nursing, allied health, computers and technology. Coaches are available via audio and video, and appointments can be spontaneous or scheduled.

Technology requirements might vary among your classes. For example, in some classes you may have the option to proctor exams. In Information technology (IT) and web design classes, you might need a faster computer with special software, but an English class may have minimal requirements. However, there are some technology requirements common to all learning experiences at COA.

1 Operating Systems

Your computer should be able to support one of the following operating systems:

• Windows 2010.
• Windows XP.
• Windows Vista.
• Windows 7.
• Macintosh OS X.

2 Hardware

• Random Access Memory (RAM) at or above the recommended amount for the operating system.
• A sound card and speakers.
• A web cam and microphone (required in some classes).

3 Programs

Your computer should have the following free programs installed to improve your online experience:

• Adobe™ Acrobat Reader.
• Adobe Flash Player.
• Java 1.4 or higher.

4 Browsers

• Internet Explorer™.
• Mozilla Firefox.
• Google Chrome.
• Safari™.

5 Productivity Software

Your computer should have the following software installed:

• Microsoft Word.
• Microsoft Excel.
• Microsoft PowerPoint.

COA offers Microsoft Office for free to all students and employees. Please use your COA email account to register your copy. You can install this program on up to five devices. Get your copy at office.com/getOffice365.

For more information, submit a Help Desk support ticket or email coasupport@albemarle.edu.